Terms & Conditions
Sales Tax / VAT
Sales to addresses only within the European Union are subject to Value Added Tax (VAT). Prices throughout this site include VAT where appropriate.
Import Taxes
Please note that we can accept no responsibility for duties and other import taxes that certain countries (or states) may apply to your order. Please enquire in advance if you wish to ask about experience we may have had in shipping to your area. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.
Returns
We operate a full ’no questions asked’ 28-day returns policy. Simply send back the product within four weeks, undamaged and in its original packaging, and we will refund the full sales price to your credit card account (or by the alternative payment method originally used).
All goods are shipped at our risk, but any damage or loss must be notified within 48 hours by e-mail, or telephone. Always sign for deliveries as "UNOPENED". It is very rare that it happens, but if you suspect that something in your package might be broken, do not refuse it. Keep the package and sign for the loss/damage and notify us immediately. We will then forward you instructions about returning the item at our expense, and ship you a replacement or reimburse your payment if we are out of stock of any item.
Availability & Substitutions
If the product you order is temporarily out of stock, we will normally contact you for further instructions.
Dispatch
Unless otherwise specified on the site, most items will be dispatched ex-stock within one working day of your payment being cleared. In general, we can guarantee to dispatch within 28 days. However, if the item is temporarily out of stock or in the case of large quantity orders, we will keep you informed of any delays and the status of your order. Please contact us in advance if you have a deadline by which an order needs to arrive, and we will always do our best to help.
Shipping
Our standard shipping arrangement is to use Royal Mail First Class Post for all domestic orders weighing less than 1kg and surface parcel mail for all larger orders and for orders to the rest of the world. Normally, allow 28 days for delivery. However, surface mail for some parts of the world may take up to 8 weeks. If you wish your order to be shipped by air-mail or another method, please contact Ailsa Craig Jewellery (details at the bottom of this page).
Changes & Cancellations
Please note that once an order has been placed, we can accept no responsibility for changes or cancellations. However, if you email us and your order has not yet been dispatched, we will do our best to make any changes you request. If an order has already been dispatched, we accept returns as outlined above, but you will be responsible for delivery costs.
Privacy
We take your right to privacy seriously. We guarantee not to use the email address or other contact information you submit with any order from this website for any purpose except to contact you for clarification etc. in connection with this particular order or notify you of new designs. If you do not wish to be notified there is an option on the order form.
Mispricings
We have taken every reasonable care to ensure that prices and descriptions throughout this site are accurate. But we recognise that mistakes can occur, and will correct any brought to our attention as quickly as possible. Errors & Omissions Excepted (E&OE).
Fraud
It is our policy to report any real or apparent attempt at fraud to the police, credit card agencies, and any other relevant authorities.
Legalities
Any dispute arising out of your order from this site will be governed by the laws of Scotland.
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